Parking is not provided. On-street parking is available at £5 per day, or there are pay and display car parks a three-minute walk away. Details of this are sent in the booking confirmation and pre-stay emails.

Smoking is not permitted anywhere in the building.

Guests who need to cancel a booking should contact us as soon as possible by emailing rooms@norfolkpassport.com.

In the event of a cancellation:

• If cancellation is over one month before date of stay: 100% refund

• If cancellation is between 2-4 weeks before date of stay: 50% refund

• If cancellation is less than two weeks before date of stay: no refund

No-show guests forfeit their deposit and the full amount of the booking will be contacted. The card used for payment of the deposit will also be automatically charged the full room balance.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Sign up for free at norfolkpassport.com, then when booking your room online at rooms.norfolkpassport.com, login and the discount will automatically be applied.